FREE SHIPPING. LIFETIME WARRANTY. FREE RETURNS.

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RETURNS

You can return or exchange any new or defective merchandise. Returns made within 30 days of the order date will be refunded to the original form of payment. To be eligible for a return, your item must be unused and in its original packaging. A shipping label will be provided for all eligible returns.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please contact support@subzero.gg if you have any questions or issues.

 

WARRANTY

All products come with a limited lifetime warranty. Your warranty will only cover manufacturing defects. It does not cover regular wear and tear, including but not limited to, cosmetic damage, breakage due to abuse, improper usage, or other causes attributable to events beyond the manufacturing process. Our RMA process includes the following 4 steps:

  • Fill out the Warranty Form
  • Approval (ship the defective product back to us)
  • Received (inspecting the defective product)
  • Store credit issuance
  • Please contact support@subzero.gg to start your RMA process.

     

    DOMESTIC SHIPPING

    We offer free shipping on all USA orders!

     

    INTERNATIONAL SHIPPING

    We ship all of our international orders via USPS. The estimated delivery time is 8 to 35 days--this will vary depending your location. We will not be responsible for any duties and fees on international orders.