Our products have a limited 1-year manufacturer's warranty.
For any product or part that may become defective within 365 days of delivery, we will offer a replacement at no additional charge.

Register your product here to get real-time information on your product's warranty, and receive an additional 6 months of extended limited warranty.

Contact us here to start the RMA procedure.

You can register your product here.

You will need Valid Proof of Purchase such as an order number from the subzero.gg website or the online retailer where you made the purchase.

Please contact us here for technical support.

We offer free standard shipping on all orders within the United States.

Expedited shipping is free on orders above $25.

Orders ship out the next business day.
Typically, standard shipping orders arrive within 5 business days, and expedited orders arrive within 2 business days.
We do not ship on Sundays and Holidays.

Once your order has shipped, you will receive an email that will include the tracking number from the delivery courier.

Currently, we only ship to the 50 United States.
You may be able to place an international order on Amazon.com.

- Returns must be started within 30 days from the shipped date and require Return Authorization Number (RA#).
- Return shipping fees cannot be refunded unless the the order contained a damaged, defective, or wrong item(s) shipped.
- To be eligible for a return, your item must be in like-new condition.
- The refund will be processed to your original method of payment once the return is received and inspected.
- To obtain a return authorization, please contact us and provide the details of your return.

If the product has experienced damages during the shipping process, please contact us here upon delivery and we will happily setup a replacement for you.

To start a return, please contact us here and provide the details of your return.

While we cannot guarantee the cancellation or changes to an order once it is placed, please contact us here immediately and we will do our best to accommodate your request.

Please contact us here and we will do our best to answer any and all questions.